Moturis RV Hire in USA - United States of America
Valid April 2009 - March 2010

Convenience Kits: USD $75 per person / per rental
Price Includes
Per Person - Blanket or Comforter, Hand Towel, Cereal Bowl, Pillow & Pillow Case, Bath Towel, Cup & Saucer, Set of Sheets, Dinner Plate, Bread Plate, Glass, Face Cloth, Knife / Fork / Spoon.

Per Vehicle (for 4 persons or more) - Set of Pots & Frying Pan, Cutting Board, Mixing Bowl, Dish Cloth, Kitchen Tissue, Waste Basket / Bucket, BBQ Grille, Serving Spoons, Clothes Hangers, 2 Tea Towels, Coffee Pot, Can / Bottle Opener, Mixing Utensils, Carving Knife, Dust Pan & Broom, Scotch Bright, Cork Screw
  

Depot Transfers:
Transfers are available from selected hotels, and this is included in the daily rate.
Cross boarder Transfers between Toronto and Buffalo or Burlington and Vancouver are available for an additional USD $80 + tax per person each way.

A border crossing fee of USD $6 + tax per person is payable at the time of crossing. Transfers must be booked at least 2 weeks prior to departure.
more transfer information here

Minimum Age and Drivers Licence:
A national automobile driver's license is required. If not in English, we recommend taking an international licence / english translation of your licence.
Minimum age is 21 years for all motorhomes.

Insurance Coverage All included in the Daily Rates

Collision Damage Waiver (CDW) Excess Amount: USD $2500

In the event of loss or damage to vehicle while on rent, whether or not due to the fault of customer, customer's responsibility for direct and accidental loss (including theft and vandalism) or damage to the vehicle is unlimited. That is, customer is responsible for all loss or damage. All daily rental rates for all vehicles include Collision Damage Waiver (CDW). With CDW, the customer’s responsibility for accidental damage, theft and vandalism (police report is required) to the vehicle is reduced to USD $2,500.00 per occurrence, with the following exceptions: Exceptions for which there is no reduction in customer’s responsibility for damages: Caused as a result of use without Moturis RV & Camping World,expressed permission or consent Damage caused by striking overhead objects Damage caused by freezing or overheating vehicle systems All damage caused during any use of off public roads (including at camp grounds, parking lots, service stations, etc) Undercarriage damage, including tires and wheels Damage caused from backing up vehicle All glass damage

Vacation Interruption Protection (VIP) Excess Amount: USD $1000

•With VIP, the customer’s responsibility for accidental damage is further reduced to USD $1,000. In case of theft and vandalism to the vehicle, the deductible is USD $1,000. •VIP also covers the expenses in the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 working hours. Radio, air conditioning, refrigerator, generator, microwave, appliances, automatic step, cruise control are not considered to be mechanical breakdowns. Incurred expenses of USD $30.00 per person per day for lodging and USD $30.00 per group per day for other transportation is provided. A limit of USD $3,000.00 per tour applies and this plan is not valid in case of an accident. Customer must present all receipts for refund of expenses. VIP coverage is void (I) if customer fails to file an accident/damage police report, or (II) if vehicle is used in violation of the terms of the rental contract.

Public Liability Insurance

Moturis RV & Camping World maintains liability insurance coverage on all their rental vehicles for bodily injury and property damage liability claims brought by a third party (other than a passenger) against the renter (and any other driver listed in the rental contract) and/or the company as a result of the operation or use of their rental vehicles. The policy protects the company for USD $5 million and the renter for statutory limits. This basic public liability coverage is included in all rental rates. All coverage and waivers are subject to the express terms of the rental contract.

Supplemental Liability Insurance

Moturis RV & Camping World maintains supplemental liability insurance coverage on all their rental vehicles for bodily injury and property damage liability claims brought by a third party (other than a passenger) against the renter (and any other driver listed in the rental contract). The policy increases statutory limits to USD $1 million for the renter. This supplemental liability coverage is included in all rental rates. All coverage and waivers are subject to the express terms of the rental contract.

Security Deposit:
A Security deposit of USD $1,000 is required on pick up. This is by credit card authorisation (not charged).

Presidents Club / Good Sam Membership:
A free 60 day membership for the President’s Club and Good Sam Club come with each rental.
Benefits are:

Depots Hours:
Monday to Friday: 9:00am - 5:00pm
Saturday: 9:00am - 12:00pm
Depots are closed Sundays and Public Holidays

Pick up and Drop Off:
Pick up takes place between 9:00am and 10:30am OR 1:00pm to 3:00pm (Mon - Fri only).
Customers coming off of an international flights are required to stay overnight before pick up.

Drop off takes place between 9:00am and 10:30am. Please do not book a flight departing before 1400hrs on the same day as drop off.

Public Holidays:
Depots are closed on all public holidays

Public Holidays:
May 25 | July 4 | September 7 | November 26 | December 25 & January 1

Maintenance and Cleaning Responsibility:
Customers are responsible to check all fluid levels at each refueling. Refills of all fluids (except gasoline and propane) will be reimbursed at check-in upon presentation of receipts. Gasoline costs are not included in rental price. Gasoline tanks are full at pick-up and must be returned full. Vehicles must be returned clean inside. Otherwise, cleaning charges may occur.

Repairs / Refunds / Early Returns:
Necessary repairs are refunded without previous authorization up to USD $50.00. Customer must provide receipts. If customers pay repairs exceeding USD $50.00 without previous authorization, we will not refund. Clients assume full responsibility for any additional expenses incurred by reasons of a breakdown of vehicle. If a vehicle which had a breakdown and is in repair for more than 12 working hours, through no fault of customer, our responsibility to client is limited to refund the daily rate or a portion thereof (VIP coverage). No refunds will be made for breakdowns in Death Valley (between June 15 and September 15), New York City, greater metropolitan area of Montreal and the city of Quebec (Canada).

Radio, air conditioning, refrigerator, microwave, any appliances, plumbing, generator and cruise are not considered breakdowns and no refunds are made for repair time to these items. There will be no refunds made for the early return of a rental vehicle.

In Case of Accident:
In case of an accident, customers must notify the police for a police report immediately, also inform the pick-up station within 24 hours and make full report in writing. CDW/VIP accident coverage is void if customer fails to follow these
procedures.

Credit Cards / Traveler Checks:
We accept MASTER/Eurocard, VISA and AMEXCO credit cards as well as all Traveler Checks in US-Dollars. No Euro checks or debit cards are accepted. We are not responsible for exchange rate fluctuations or handling charges for any credit card transaction. Without any exception, a valid credit card is required for each rental.

• Mexico
• Death Valley from June 15 to September 15
• Logging roads, non-public roads and off-road driving
• City of New York
• Greater metropolitan areas of Montreal and Quebec City (Canada)

Pets:
Small pets are allowed at owner’s responsibility. An additional deposit of USD $1,000 is charged at the time of pickup as well as a cleaning fee of USD $150 at the time of drop off.

Towing:
Towing is not permitted.

Storage:
Storing items on vehicle roof is not permitted. Free storage of luggage is available at all locations at owner's risk (not available for one way rentals).

Amendment Fee:
Should you wish to make any changes to your rental after you have booked and paid a deposit, an amendment fee of USD $25 will apply .

Cancellation Fees:

Cancellation Fees
up to 42 days prior to pick up	30% of rental costs (Minimum USD $200)
41 - 29 days prior to pick up	60% of rental costs
28 - 01 days prior to pick up	100% of rental costs
Departure day or No Show	100% of rental costs
Cancellation of One Way booking will incur One Way fee costs on top of cancellation fees.
Amendments	USD $76 per amendment / USD $114 if documents issued.
NO REFUNDS FOR EARLY RETURNS

 
Travelling in Winter:
Each motorhome has to be winterized from November to April in Denver, Chicago, Boston, New York, Dallas, Atlanta, Seattle, Vancouver, Salt Lake City, Buffalo, Nashville and Charlotte (rental location and period may vary depending on the weather and temperatures) to prevent freezing. This will include the water pipes, toilet, fresh water tanks, sink, shower, external shower, hot water heater and holding tanks. Winterization requires that water be drained from the fresh water tank, hot water heater and both waste tanks. Once the vehicle is winterized, no water can be put into the fresh water tank and it cannot be hooked up to the city water supply anymore. Therefore, no water at all is available in the motorhome. The toilet, however, can still be used as long as windshield washer antifreeze is poured down to rinse.

Pink RV antifreeze has been run through all the pipes and put into the black and grey tanks. If the renter removes this antifreeze and put water into the system, the tanks and pipes will crack. If this happens, he/she will be responsible for repairing these systems and any other damages caused by cracking pipes/tanks. It is the renter’s responsibility to have the vehicle re-winterized on the return trip (if dewinterized for a trip to an area with warmer temperatures). Upon return, if the renter presents us with a receipt from a Southern RV Service Center, we will reimburse him/her, up to a maximum of USD $75. If the renter does not have a receipt, we will keep the security deposit and charge him /her for any additional costs incurred in repairing damaged pipes, tanks, water heater, walls, floors etc.