Owasco RV Hire in Canada
Valid 01 April - 31 October 2010

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Available Motorhomes
19" Deluxe Van - Sleep 2	C22" Motorhome - Sleep 4	C24" Motorhome - Sleep 4
C26" With Slideout - Sleep 5	C30" With Slideout - Sleep 5	A32 With Slideout - Sleep 6

The Standard 0km per day rate includes the following:

• Motorhome Rental
• Standard CDR Insurance with a excess of CAD $1,500
• Free Additional Drivers
• Tax
• Road Maps, Camp Guides etc.. on pick up

Packages & Extras

• All Inclusive Package CAD 24 + tax per day; Includes CDR Insurance, Prep. Fee, and Convenience Kits
• 100km/Day Package CAD 34 + tax per day; adds 100km/day to each rental day
• Unlimited Kilometers CAD 95 + tax per day (only in connection with the All Inclusive Package)
• 500 Kilometer Packages CAD 160 + tax per Package (not eligible for specials or discounts)

One Way Fees:
Please note that we do have One Way Specials from time to time so please ask for more details.

• Vancouver – Calgary CAD 750 (1 week minimum)
• Calgary – Vancouver CAD 750 (1 week minimum)
• Toronto one ways: Please see below 'Canada Coast to Coast'. Minimum 10 day rental.
  One way fees must be prepaid in Australia and are forfeited if the booking is cancelled (further cancellation fees also apply).

Additional Extras:

• Preparation Fee: CAD $150, including Propane fill, 1 pack toilet paper, toilet chemicals, transfers*.
• Preparation fee without transfers: CAD $75.
• Convenience Kits: CAD $80 per person (maximum CAD $320 per vehicle)
  Dishes & Cutlery: we always pack 2 extras of each item. Charges will apply for lost or broken equipment. Extras like wine glasses and teapots upon request.

Additional Driver:

• Free of charge

Vehicle Pick Up / Transfer / Orientation:

Toronto:

• Pick-up at Airport Hotels. Drop-off at Airport or Airport Hotels. Downtown Hotel pick up and drop off on Mondays only.

Vancouver / Calgary:

• Pick-up at and drop-off at Downtown Hotels, Airport Hotels, and in Burnaby at the Accent Inn. Drop off at airport as well. Our traffic,especially in Vancouver, is unpredictable and we therefore will work closely together with a Taxi Company in order to serve our customers on time.

Express Pick Up:
To serve our customers faster and better we ask that the following customer information be sent to us at least one week prior to pick-up.

• A. Name, address, phone number and credit card number with expiry date of principal driver, email address.
• B. Name and driver’s license number of additional driver's)
• C. Name and address of transfer hotel
• Pick up and Transfer Times are between 10am to 3pm

The client must phone early in the morning or the day before, if they wish to be picked up. The client must pick-up and return the vehicle at Go West unless otherwise specified.

Upon delivery of the vehicle, the client must hold a voucher containing the particulars of the rental: party’s name, reference number, type of vehicle, items prepaid and items to be paid locally.

Orientation:

• Owasco thoroughly explain the vehicle and appliances to our customers in person with detailed instructions so they will be sure to enjoy
  their camping trip.
• Owasco explain the rental contract at which time we will collect for items not prepaid, insurance premium and cleaning security deposit.
• Owasco give advice on where and how to drive in Canada. An explanation of how to operate the vehicle will be given in English, German, Dutch, Italian or French according to the client’s preference.
• The clients will receive free tour packages, maps and campsite information along with a personal explanation of things to do and see! Free storage of luggage is also provided.
• A reminder sheet will be given informing the client again what to do in case of breakdown or accident, rules and regulations of the road and how to maintain the different vehicles to operate the RV safely.
• We familiarize our customers personally with our vehicles and if requested, we will take them for a short test drive. We spend 60 minutes on this “hands on” explanation. (NO video!)

Ofiice Hours:
Monday – Friday 8:00am – 5:00pm
Saturday 9:00am – 4:00pm
Sundays& Holidays Closed

Vehicle Pick-Up and Return:
The vehicles are generally handed over between 10:00am and 3:00pm and must be returned between 8:00am and 10:00am. No pick ups or drop offs after 3:00pm. Late returns will be charged an extra CAD $50 per hour and our transfer to the hotel will be void. No refunds for early return!

Pick up times:
Pick up is available between 10:00am and 3:00pm. No pick up's or drop off's after 3:00pm

Drop Off times:
Drop off is available between 8:00am and 10:00am. For vehicle returned late, late fees of CAD $50 per hour apply and return transfers will be void. No refunds for early return.

Renters’s Responsibility:
Every renter must have a valid credit card to be able to rent an RV from Go West. The renter is responsible for the vehicle and will be charged for any misuse or undue care, mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance.

This includes checking engine oil, fluids and coolant levels at each refuelling, as well as reporting mechanical failures immediately. Necessary repairs over CAD $75 require / need prior authorization from our office. Insurance coverage is void by not reporting any damage to Go West and Insurance Company within 24 hrs.

Returning the Vehicle:
The vehicle is checked when returned to the depot, for cleanliness and for any possible damage. If the vehicle has been returned on time, gasoline tanks are full, waste tanks are empty, vehicle is clean and there is no damage, there is no extra charge to the customers; Except extra kilometres.
There is ABSOLUTELY NO REFUND FOR EARLY RETURN OF THE VEHICLE AND UNDRIVEN KM'S.

Roadside Assistance:
Customers renting Go West vehicles, have 24-hour Ford and Chevrolet roadside assistance in Canada and the USA. A car rental is provided if vehicle is not repaired the following day. This service does not cover the expenses for non-mechanical difficulties such as running out of gas, cooling fluids or oil, tire and radio problems, air conditioning, losing keys, etc.

Availability:
If, for any reason, beyond our control the reserved vehicle is not available, Go West reserves the right to substitute a vehicle of equivalent value, to refund all payments without further liabilities, or offer a higher rated vehicle at no extra cost to the renter. Any subsequent expenses (additional ferry costs, gasoline, etc.) are the renter's responsibility.

Should a lower rated vehicle be offered, Go West's only obligation is to refund the cost difference between the two vehicles. In the event that the renter refuses to accept the vehicle offered, the renter acknowledges that all payments will be forfeited and he / she will have no further loss or damage against Go West.
Important: Always add 2ft to any vehicle for "ferry bookings".

Northern Surcharge:
CAD $300 per rental.
For all travel north of Fort St John on the Alaska Hwy, Cassiar Hwy, into Yukon and Alaska. Northern Rental must be advised and confirmed at time of booking. We allow northern rentals with Non slide C22-25 and C26 slide out vehicles. 3 Week Minimum Rental Period.

Canada Coast to Coast:
Go West and Go West are proud to introduce an innovative and successful package that enables the customer to enjoy ALL of Canada! Why explore only one coast when you can see them both!

Here is how it works:

• The customer flies into Toronto, spends the first night in an airport hotel and goes through the company’s rental and orientation process the next morning.
• The customer leaves Go West, Toronto for a minimum 10 day tour of the East.
• After dropping off the vehicle at Go West, the customer boards a flight bound for Vancouver or Calgary. The customer proceeds to Go West for the second leg of the tour and picks up an identical vehicle. As a result, the customer will not have to undergo a second motorhome orientation. Then the customers leaves Calgary or Vancouver for a minimum 10 day tour again.
• The vehicle may be dropped off in Vancouver or Calgary.

SAVINGS

• There is no charge for the preparation fee and kits at the second pick-up location
• If All Inclusive is sold – 500km for free at station
• The customer will pay taxes applicable to the province in which the trip originates
• Most airlines have small or no stop-over fees
• Save fuel and kilometres by not driving across Canada

CHOICES

• The customer can choose which city to start their trip in (Toronto, Vancouver or Calgary)
• One-way rentals can be applied only between Vancouver and Calgary. One-way rentals require a minimum rental of 10 days and a one-way fee applies. (The customer must book the same size of vehicle at both stations)

Minimum Rental Period:

• 1 week minimum rental.
• 1 week minimum on Vancouver - Calgary (or vice versa) one-way bookings
• 2 weeks minimum for Class A Vehicle bookings.
• 3 weeks minimum on Northern Rentals

Taxes:
Tax is Applicable on all prices. The pick up location determines the tax amount as follows

• Calgary - 5%
• Vancouver - 12%
• Toronto - 13%

Drivers - Age Requirements:
Properly licenced drivers will operate the vehicle, 21 years of age or older. Maximum age is 75 years.
For persons under 25 years of age VIP insurance is mandatory. A valid driver’s licence is required.
An international licence is recommended for overseas customers.
US Border Crossing Fee: Free.

Cleaning deposit:
CAD $150 (CAD $250 for the Class A) - is processed at time of rental and refunded upon return of clean unit. NO Smoking is allowed in any of the vehicles.
NO Pets / Animals allowed.

Fees apply if rules are broken or the vehicle is returned unclean.

• CAD $500 smoking / pets
• CAD $75 per hour inside / outside cleaning.
• CAD $25 dumping per tank.
• CAD $75 fuel refill service fee + fuel costs.

Additional Extras
Dishes & Cutlery: we always pack 2 extras of each item. Charges will apply for lost or broken equipment. Extras like wine glasses and teapots upon request.

• Mountain Bike incl Bike Rack (bring your own helment)* - CAD $10 per day (max $300)
• Walkie Talkie (Set) - CAD $5 per day (max $50)
• Gas BBQ (bottle of propane included) - CAD $4 per day (max $40)
• Camping Chairs - 30 Year Anniversary Special - up to 3 Camping Chairs FREE ! additional chairs CAD $8 each
• Baby Bed - CAD $40 per rental
• Safety Bed Rail - CAD $10 per rental
• TV / DVD - CAD $70 per rental
• Electric Toaster - CAD $10 per rental
• GPS System - CAD $8 per day
• Generator Use (paid at the end of your rental) - CAD $5 per hour

* Maximum of 2 bikes per vehicle
** Go West no longer provides child or booster seats

Convenience Kits:
CAD $80 per person maximum CAD $320 per vehicle
Dishes & cutlery: we always pack 2 extras of each item. Charges will apply for lost or broken equipment. Extras like wine glasses and teapots upon request.

Roadside Assistance:
Customers renting Go West vehicles, have 24-hour Ford and Chevrolet roadside assistance in Canada and the USA. A car rental is provided if vehicle is not repaired the following day. This service does not cover the expenses for non-mechanical difficulties such as running out of gas, cooling fluids or oil, tire and radio problems, air conditioning, losing keys, etc.

Availability:
If, for any reason, beyond our control the reserved vehicle is not available, Go West reserves the right to substitute a vehicle of equivalent value, to refund all payments without further liabilities, or offer a higher rated vehicle at no extra cost to the renter. Any subsequent expenses (additional ferry costs, gasoline, etc.) are the renter's responsibility.

Should a lower rated vehicle be offered, Go West's only obligation is to refund the cost difference between the two vehicles. In the event that the renter refuses to accept the vehicle offered, the renter acknowledges that all payments will be forfeited and he / she will have no further loss or damage against Go West.
Important: Always add 2ft to any vehicle for "ferry bookings".

Insurance Details:
Go West maintains liability coverage on all its rental vehicles to a maximum of CAD $5,000,000 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles.

Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance (CDR) with a deductible of CAD $1,500 per occurrence. All coverage and waivers are subject to the express terms of the rental contract and of the applicable motor vehicle insurance contract.

The following are not covered if damages are caused by:

• Failure to maintain all fluid levels;
• Failure to use specified fuel or use of contaminated fuel; or fuel in water system;
• Operation by anyone under 21 years of age or not licensed;
• Driving under the influence of alcohol or drugs;
• Deliberate or wilful damage by renter or guests;
• Travel in restricted areas
• Towing of any kind
• Freezing of the vehicle’s systems
• More passengers than the available seat belts
• Damage occurring in an accident that the renter has failed to report to Go West, Insurance Company or police
• Nature damage (hail, storm, tornados)
• Motorhome theft in Montreal.

Customer's Responsibility:
IIn the event of loss or damage to vehicle while on rental, whether or not due to the fault of the rental customer , the customer’s responsibility for direct and accidental loss or damage to the vehicle is limited to a maximum of $1,500 per occurrence. There is no limit however if vehicle incurs loss or damage not covered by the insurance as outlined in the insurance table.

Security Deposits:
At time of rental we charge the renter’s credit card with a Cleaning Deposit ($150 / $250 Class A) and take a signed imprint as an Insurance Deposit. Deposits are refundable upon vehicle’s check-in if it has been returned: On time, un-damaged, clean, equipment complete, holding tanks empty and gas tank full. Deposits given by charge – credit cards, will be refunded by same.

Travel Restrictions:
Parking in Montreal is not allowed.

Motorhomes are not permitted on Dempster Hwy, Inuvik, Northwest Territories, Mexico or Death Valley. Alaska and Yukon, Cassiar Hwy, Alaska Hwy only with Northern Surcharge (conditions apply). RVs are not permitted on roads designated on the official provincial or state maps as “other roads – gravel or dirt”.

Go West is not responsible for hotel charges, car rental or any other incidental or consequential costs in the event of a breakdown.

Within 24hrs. a report to Go West/Insurance Company and/or Police must be filed in case of an accident, any damage to vehicle, vandalism, fire or theft, otherwise insurance is null and void.

All repairs for damages incurred whilst travelling in unauthorised restricted areas are the responsibility of the renter and the vehicle insurance is void.

Northern Rentals:
A surcharge of CAD $300 (~300~) applies to rentals travelling north of Fort St. John on the Alaska Highway, Cassiar Highway, into Yukon or Alaska.
Northern use must be specified and confirmed at the time of booking.
We allow northern rentals with C22’, C24’ and C26 Slide Out.

Winter and Spring Warning:
Vehicle operating systems are not fully operable during subfreezing temperatures. Due to freezing temperatures you may not be able to use the water facilities, toilet, shower on board your motorhome. Please check with Motorhomes Worldwide for further details.

Substitutions / Availability:
In the unlikely event that the booked vehicle size is unavailable at time of departure, we reserve the right to substitute with a larger model. Any subsequent expense (gasoline, ferry costs, etc.) are the sole responsibility of the renter.

If for any reason beyond our control the reserved vehicle is not available, Go West reserves the right to substitute a vehicle of equivalent value, or to refund all payments without further liabilities, or offer a higher rated vehicle at no extra cost to the renter. Any subsequent expenses (additional ferry costs, gasoline, etc.) are the renter’s responsibility.

Should a lower rated vehicle be offered, Go West’s only obligation is to refund the cost difference between the 2 vehicles. In the event that the renter refuses to accept the vehicle offered, the renter acknowledges that all payments will be forfeited and he/she will have no further loss or damage against Go West.

Breakdown and Repairs:
The customer acknowledges the possibility of a mechanical failure or breakdown, and acknowledges that such occurrence is an inherent contingency associated with the operation of the vehicle, and that such contingency is beyond the control of Go West. The customer agrees to hold Go West harmless from and against any loss of time, transportation costs, inconvenience, and loss of food in the vehicle, and any and all expenses resulting from such contingency in the event of a mechanical failure or breakdown.

Go West will make all reasonable efforts to assist the customer to obtain help or arrange for repairs, subject to the location of the vehicle and business hours of the repair facilities.

Go West is not responsible for hotel charges, car rental or any other incidental or consequential costs in the event of a breakdown. Within 24 hours. a report to Go West / Insurance Company and/or Police must be filed in case of an accident, any damage to vehicle, vandalism, fire or theft, otherwise insurance is null and void.

The following are not covered if damages are caused by:

• Failure to maintain all fluid levels
• Failure to use specified fuel or use of contaminated fuel; or fuel in water system
• Operation by anyone under 21 years of age or not license
• Driving under the influence of alcohol or drugs
• Deliberate or wilful damage by renter or guests
• Travel in restricted areas
• Towing of any kind
• Freezing of the vehicle's systems
• More passengers than the available seat belts
• Damage occurring in an accident that the renter has failed to report to Go West, Insurance Company or police
• Nature damage (hail, storm, tornados)
• Motorhome theft in Montreal - when parked.
  

Cancellation Fees:
Once we make a reservation on your behalf cancellation fees apply. We therefore suggest that you take out Travel Insurance at this time.