Minimum
Rental:
7
days minimum rental.
Preparation
fee:
This fee is charged for per rental expenses:
safety check /detail unit/document costs/free
shuttle service etc. It is waived for
rentals of at least 21 days or more.
For rentals less than 21 days preparation
fee is US$ 50.--. No preparation fee
is charged, if customer does not need
pickup and dropoff transfers. Full preparation
fee is due when at least one transfer
is included.
Drivers
Licence and Age:
Drivers over 21 Years of age only. National
Driver License is required. International
Driver Licenses are not required, but
OK if brought together with national
license. For car rental there will be
an additional charge of US$ 5.-- per
day for drivers between 21 and 25 years
of age.
Unauthorized extension of the rental
period:
Should
a customer keep the vehicle beyond the
contracted period, the following
charges
will apply. For RV’s and Campervans
US$ 30.-- for every hour or portion thereof
that are overdue, US$ 300.-- for every
day or portion thereof that are overdue.
For cars US$ 10.-- per hour until the daily
rate. However, if the customer contacts
the rental station and obtains proper authorization
to extend, only the regular rate will apply.
(authorization of extension are granted
on availability basis only).
Convenience
Kits:
The
optional convenience kit can be booked
on any vehicle.
it will also include a portable stove/icebox
and a tent on request.
Kitchen and
Living Area
Transfers
and office hours:
STI INC provides free
transfer from Oakland Airport, San Francisco
and Oakland Airport
Hotels at specified times only. For a US$
55.-- surcharge per rentalgroup STI INC
provides also transfers from downtown San
Francisco. All other pickup locations possible
on request only and surcharges are calculated
individually. We also provide free Transfer
from Hayward South Bart Station (15 walking
minutes from our office).
Overseas
customer must not overnight anymore on
arrival day. Same day pickup is possible.
Just be aware, that transcontinental airlines
arrive late in the afternoon and free transfer
most of the time is not possible anymore.
Customer must arrive not later than 11’00
AM at the airport to make it to the free
shuttle. For late pickups on first day,
customer must be on rental location not
later than 16’00 o’clock.
For
free transfer customer must call not
later than the same morning between 0900
and 1000 o’clock and we will arrange
a transfer. Usually transfers will be done
between 1200h to 1300h on the first route
and between 1400h to 1500h the second route
if the first route is full. We reserve
the right to change pickup time without
prior notice.
Liability
Insurance:
Secondary liability insurance
with statutory limits is included in the
daily rate.
Damage to vehicles
and customers responsibility:
RV’s and Campervans: Unlimited responsibility
for negligent damage. "negligent damage" refers
to accidents caused as a result of drivers
negligence and includes but is not limited
to: accidents occurring off road (in camping
grounds, parking lots, service stations,
unpaved roads), accidents while backing
up, roof damage and undercarriage damage.
Important: Customer is responsible for
all damages that occurs, while customer
is in violation of rental agreement.
CDR (Collision Damage Reduction):
Deposit:
A
Deposit of $2000 - inprint Credit Card
/ Cash or Travellers Checks.
VIP (Vacation Interruption
Protection):
VIP
already includes CDR. It additionally
reduces the deductible on
RV’s and
Campervans to US$ 200. and on Cars to
100 deductible and theft to US$ 1’000.
As
additional insurance, if renter’s
vehicle is broken down by mechanical breakdown
on the vehicle which requires more than
12 working hours to repair after it is
reported to STI INC. or contractpartner,
the renter will be reimbursed in addition
to the daily rate for extra expenses for
hotel rooms up to US$ 15. per driver
per night and car rental up to US$ 25.
per day per broken down unit to a maximum
of US$ 1’000.. Receipts for all
incurred expenses must be presented for
refund. No receipt = no refund.
In the event of an accident:
The
customer must obtain a local police or
park ranger for proper police report.
STI INC. or contractpartner must be notified
the same day or the next business day.
A full written report along with the other
party’s name, address, phone number,
driver license number and their insurance
carrier with policy number on the supplied
accident report form, will be required
upon return of the vehicle. The other party
is not legally allowed to refuse the information
about his insurance. He has to give out
the information. All documents relating
to the accident must include Police identification
no’s or codes. CDR/VIP coverage is
VOID if there is no police report. It is
the customers responsibility to get the
Police report.
Mechanical breakdown:
In
the event of a mechanical breakdown and
repairs
are less than US$ 50. the
customer is authorized to proceed with
the repairs. If necessary repairs are over
US$ 50. customer is not authorized to
proceed with necessary repairs before consulting
STI INC. or contractpartner. If breakdown
occurs nighttime or on Sundays, call next
business day as soon as possible. Customer
must retain all receipt for refund. For
renters of cars, there will be a 24 hours
help line which provides towing around
the clock.
No receipt = no refund
Maintenance and cleaning
of vehicle:
Customer is responsible to check
all fluid levels at each refueling. Refills
of all
fluids (except gasoline) will be reimbursed
at dropoff upon presentation of receipt.
(no receipt = no refund). Gasoline expenses
must be paid by renter. Units have to be
returned with the same amount of fuel as
when they were picked up, or a fueling
charge will apply.
Vehicles
(Motorhomes/Campervans/Sleepervans) must
be returned clean. (the same as it
was on pickup). Inside and outside. Customer
has the option to return vehicle dirty
and pay cleaning charges, of US$ 35.
outside and US$ 75. inside .
Parking and Traffic violations:
It
is the customers responsibility to report
and pay for all parking/traffic
violations not later than at dropoff time.
Failure to report these violations will
result in an administrative fee of US$
100. in addition to the ticket fine,
(including all late charges and penalties).
Alaska/Yukon/Death Valley/Mexico:
Alaska/Yukon/Death
Valley are allowed and no surcharges apply
under one condition.
The renter has to tell us about his trip
in these areas in advance, not later than
at time of reservation, so that we can
give him very important
information. The customer has no insurance
coverage, if he does not report to us these
trips. We allow trips to Mexico, if customers
leaves us a deposit in the amount of the
value of the vehicle.
Customer must notify us also in advance
of the intention to travel into Mexico,
so that we can explain him the special
important conditions for Mexico.
Payments:
Rental charges and
other related charges must be received
30 days prior to departure.
Shorter terms on request. If payments are
not received when due, STI INC reserves
the right to cancel the reservation.
We accept cash, traveler checks in US$
and VISA/MASTER/AMERICAN EXPRESS/DISCOVER
card. No eurocheck or European currency
is accepted on location. For advance payment
we might accept bank wire transfers in
Swiss Francs, and EURO. Please make special
arrangement with us. We are not responsible
for any exchange rate fluctuations for
any creditcard transactions. STI INC requires
a creditcard slip to be signed by customer
as security. An authorization in the amount
of at least the deductible or higher will
be made at location. A credit card is mandatory
for Deposit, even if payment is made with
different means.
One Way Fee:
One
Way or Mobile Pick-Up & Drop
Off
|
| Pick-up
/ Drop off |
SEA-SEA
|
free |
| Pick-up
/ Drop off |
LAX
- LAX
|
Free |
| Pick-up
/ Drop off |
YVR
- YVR
|
$400 |
| Pick-up
/ Drop off |
SFO
- SFO |
$500 |
| Oneway
between |
SEA-LAX
or LAX-SEA |
$400 |
| Oneway
between |
SEA-YVR
or YVR-SEA |
$200 |
| Oneway
between |
SEA-SFO
or SFO-SEA |
$400 |
| All
Oneway between |
LAX
/ SFO / YVR |
$600 |
Substitution and price changes:
If,
for any reason beyond our control, the
booked vehicle is not available, we
reserve the right to substitute a higher
rate vehicle at no additional cost. Should
a lower rated vehicle be substituted, our
liability is limited to the refund of the
difference in daily rate of the two vehicles.
We do reserve the right to change the price
anytime for any reason we feel is necessary
with no advance notice.
